Sonic Electronix, Inc.

Car Audio Warranty Associate - Louisville

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Active since 10-10-2017 Job category E-Commerce / Search Engine Mark...
Location Louisville Level Entry level / Graduate
Educational level GCSE / A-Level / Highscho... Employment type -
Hours 40 - 50 Salary $13/hr
Job Overview
This role will be filled by an, enthusiastic, motivated and organized individual who has experience troubleshooting and testing car audio and other low voltage electronics.

The Warranty Associate will report to the Returns Supervisor and is responsible for testing returned goods for proper cataloging within our proprietary system. The Warranty Associate will also review and approve/deny RA requests where there is believed to be a defect in goods and within our return policy. This important role will ensure that customers receive the technical support needed when they believe a request is made out of user error. Warranty Associates will also facilitate in the return of defective goods to their designated vendors for warranty credit and/or repair.

The ideal candidate has experience in a warehouse environment and is familiar with the installation of components which make up automotive electronics, as well as headphones, portables, and other mobile electronics.

Position Responsibilities
The responsibilities include, but are not limited to the following:

  • Show up to work on time for your designated shift
  • Be available for overtime during busy times/season
  • Approve RA claims when the item is deemed defective
  • Contact customers when RA request is believed to be installation/user error
  • Assist with RA processing when needed
  • Test returned goods for accuracy of customer claims
  • Leave detailed admin notes of product’s condition and test results
  • Send detailed communication to customers through each step of the warranty process
  • Communicate known issues to CCT (service) team to prevent unnecessary RAs through phone channel
  • Communicate trouble sku’s to Return Supervisor
  • Transfer completed returns to the designated area with caution and care
  • Assist the returns supervisor with returning defective goods to vendors
  • Track all credits and refunds within the company's admin
  • Review customer history to ensure proper processing of goods
  • Maintain a clean, well-organized work area to ensure that merchandise remains undamaged as well as to prevent work related injuries
  • Maintain product knowledge
  • Participate and maintain in department certificate programs to ensure quality and advance career

Basic Qualifications

  • High School diploma or equivalent
  • 1+ Years experience in Car Audio Field
  • Ability to lift up to 30 lbs
  • Strong verbal and written skill
  • Ability to identify, document, analyze and report patterns seen within the department
  • Strong ability to multi-task

Preferred Qualifications
All of the above and:

  • MECP Certification
  • Ability to type 50+ words per minute
  • Ability to lift 50+ lbs
  • 2+ year of technical support experience in car audio
  • Ability to navigate and organize spreadsheets
  • Strong work-flow management

Core Competencies for the Role

  • Resilient - you are always calm and collective, optimistic and keep the course under pressure
  • Structured - you love directions and standard operating procedures that get things done correctly
  • Techie - you are a master of technology and always find new ways to use it
  • Analytical - you are always connecting puzzles and finding solutions to problems
  • Perfectionist - you care about the little details and getting as close to perfection as possible

Compensation

  • $13.00/hour
  • Performance driven bonuses!

What We Offer

  • You’ll get sweet discounts on all the audio and electronics your ears and wallet can handle, but the fun doesn’t stop there. A list of our perks includes:
  • Competitive compensation package, including: salary, personal and company merit-based bonuses, and stock options
  • Generous Health benefits (Medical, dental and vision)
  • 401K profit-sharing plan
  • Entrepreneurial, can-do passionate team
  • Driven work environment that recognizes, respects and appreciates results
  • Discounts on all the gear we sell
  • No red tape or difficult access to management
  • Coffee flowing like water
  • Snacks and goodies
  • Vacation, sick and holiday pay
  • Company picnics and events

About Us
We use the gear we sell and love spreading audio bliss! We’re excited about our next chapter where we’re looking to revolutionize online shopping for audio in the car and on the go. We’re welcoming and excited to add super talented people to join this mission.

We’re a fun, energetic, successful dot-com with a great work environment and passion for audio. We have a casual dress code, plenty of products to geek out with, and growth in our future to get excited about.

Physical Requirements
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting of files, computer printouts, and merchandise on occasion. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

 

More information
This listing is a full-time job

Job category E-Commerce / Search Engine Marketing
Industry / Industries E-commerce
Region United States
Keywords warranty returns associate customer service

Contact information

Name Enrique Serrano

Location

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